Help & FAQs
My Account
No, you can use the guest checkout to complete your order. Opening an account not only speeds up the order process, but it also means you can see your Order History, save your personal and payment details, as well as save your favourites items to a Wish List. Alternatively, if you have any further questions you can contact customer services with your order reference number.
If you no longer wish to hear from us, please click on the unsubscribe link at the bottom of one of our emails. If you would like to update your marketing preferences, please click on the ‘Update your email preferences here’ link at the bottom of any of our emails. You can also email us on hello@vouage.co.uk and we will update your preferences for you. Please note that it may take up to 7 days for any changes to take effect.
Rest assured we take good care of the details you share with us. You can find all the information in our privacy policy.
Delivery
Please visit our delivery page to see all the up-to-date delivery options.
Returns
It’s very simple – visit our returns page for all the information you’ll need.
You will receive an email confirming your refund has been processed once your order has arrived back to Vouage. Please be aware this refund process can take 5-7 working days from receiving your item(s) back.
We’re very sorry this has happened as we always aim to get your items to you in tip-top condition. We are unable to exchange items online. So simply return the item for a full refund (subject to an inspection) selecting the faulty returns code for the reason.
Washing Guide
Machine Wash Cold
Dark Colours Separately
Non-Chlorine Bleach
Only if Needed Tumble Dry Low Heat, Remove Promptly
Warm Iron
Sizing
You might have noticed we like to do things a little differently around here – to find your perfect fit, take a look at our size guide You can also find the size guide on each product page, next to the size selection field.
Placing an order
We want to send your order on its way to you as quickly as possible, so we have a very short window of 15 minutes to cancel any orders. Contact our Customer Service team as soon as possible and we’ll see what we can do. Visit our contact us page for all the ways you can get in touch.
We want to send your order on its way to you as quickly as possible, so we are unable to modify any orders that have already been placed.
We want to send your order on its way to you as quickly as possible, so we are unable to modify any orders that have already been placed.
Payments
You can pay for your items using the following payment methods:
Visa Debit
Mastercard
PayPal
PayPal Express
ApplePay
GooglePay
American Express